Duties & Responsibilities
- Provide Level 1 Technical support through being the first point of contact for Japanese Customers.
- Undertake detailed troubleshooting through diagnostics and collaborative teamwork.
- Communicate and direct unresolved issues to the relevant internal resource.
- Manage the issue resolution process from start to finish - create, maintain, update, and close the job ticket.
- Escalate issues to Level 2/3 where necessary.
- Documentation and management of small issue change requests.
- Managing incidents and assisting with training.
- Experience of working in a level 1 technical support role is desired.
- Ability to speak fluently in both Japanese and English.
- Strong analytical, technical & problem solving skills
- Be able to work in stressful environments and work to tight deadlines
- Up to $70 000 base + super + bonus!
If this sounds like you then please apply now!
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