Duties & Responsibilities
- Provide Level 3 Technical support through being the first point of contact for APAC customers.
- Work closely with the software platform and provide Level 2/3 support in a timely manner.
- Undertake detailed troubleshooting through diagnostics and collaborative teamwork.
- Communicate and direct unresolved issues to the relevant internal resource.
- Manage the issue resolution process from start to finish - create, maintain, update, and close the job ticket.
- Documentation and management of small issue change requests.
- Managing incidents and assisting with training.
- 5+ years of experience working in a Technical Support role is required.
- A background of working in a contract centre environment would be advantageous.
- Prior experience of working with SSO (Single Sign on) technology would be ideal.
- Ability to speak with enterprise sized customers.
- Strong analytical, technical & problem solving skills
- Be able to work in stressful environments and work to tight deadlines
- Up to $105 base + Super + Bonus!
If this sounds like you then please apply now!
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